01. Order Processing

All orders are typically processed and shipped within 5 business days after an order is placed.

Orders are processed during normal business days, Monday through Friday, excluding weekends and public holidays.

Orders placed on Saturdays, Sundays, or public holidays will generally begin processing on the next business day.

02. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your location, local carrier services, and customs processing where applicable.

03. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your package using the provided tracking number through the following tracking service:

www.17track.net

Tracking information may take some time to become available after shipment, depending on the carrier.

04. Shipping Rates

Shipping costs are calculated at checkout based on several factors, including:

• Your delivery destination.
• The products and quantities in your order.
• The selected shipping method.
• Any applicable promotional shipping offers.

The final shipping cost will be displayed before you complete your purchase.

Any customs duties, import taxes, or additional fees imposed by the destination country or region are the responsibility of the customer unless otherwise stated.

05. Shipping Destinations

We currently offer shipping to customers worldwide, subject to carrier availability and applicable logistics restrictions.

If we are unable to deliver to your location, our Customer Support team will contact you to discuss available alternatives or arrange a full refund when necessary.

For questions about shipping availability, please contact us before placing your order.

06. Changing Your Shipping Address

If you need to change your shipping address, please contact our Customer Support team as soon as possible.

Address changes can only be requested before 11:00 PM PDT (GMT-7) on the same day the order is placed, and before the order has entered processing or been shipped.

Once an order has entered processing or has been shipped, we are unable to modify the shipping address.

07. Shipping to a Different Address

You may have your order delivered to a shipping address that is different from your billing address.

Please double-check the recipient's name, shipping address, postal code, and contact details before completing your purchase.

08. Shipping Methods and Carriers

We work with international shipping carriers and local delivery partners to support worldwide deliveries.

Depending on the order and destination, shipping providers may include FedEx, DHL, UPS, EMS, SF Express, and their local logistics partners.

To support efficient delivery, some orders may be shipped directly from available warehouses or fulfillment facilities. Shipping locations can vary depending on inventory availability, product requirements, and destination.

Some products may be fulfilled from domestic warehouses or facilities located in the United States, Canada, or Australia, depending on availability and fulfillment arrangements.

09. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact our Customer Support team.

We will work with the relevant shipping carrier to investigate the delivery status and provide assistance in locating your package.

Although carrier transit times cannot always be guaranteed, we will make reasonable efforts to provide shipment updates and help resolve delivery issues.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, unsuccessful delivery attempts, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact our Customer Support team immediately. We will make reasonable efforts to assist before processing or shipment.