01. Order Cancellation

We accept order cancellation requests before an order has been shipped or entered production.

Orders successfully cancelled before shipment or production will receive a full refund.

Once an order has been shipped, it can no longer be cancelled. If you need assistance, please contact our Customer Support team as soon as possible.

02. Returns

We accept eligible return requests within 14 days of the date you receive your order.

To qualify for a return, your item must meet the following conditions:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

03. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number.
• Clear photographs of the product and its packaging.
• A brief description of the issue.

Our team will review the information and assist you in resolving the issue as quickly as possible.

04. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a damaged, defective, or incorrect product.

• Customers will be charged shipping costs no more than once per order, including returns.
• No restocking fees will be charged for approved returns.
• If a return is required because of our mistake, we will cover the applicable return shipping costs.

05. How to Request a Return

Before returning any item, please follow these steps:

1. Contact our Customer Support team at service@wayoriva.com to request return authorization.
2. Provide your order number, reason for return, and any relevant details.
3. Wait for our team to review and approve your request.
4. Follow the return instructions and use the return shipping address confirmed by our team.

Returns sent without prior authorization may not be accepted.

Customer service contact information is also included in your Order Confirmation Email for convenient reference.

06. Return Address

Our business address is listed below for return-related reference and correspondence.

07. Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received.

After completing the inspection, we will inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days.

The exact time for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

08. Late or Missing Refunds

If you have not received your refund after the estimated processing period, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
3. Contact your bank to ask about processing times or pending transactions.
4. If the refund is still missing, contact our Customer Support team for assistance.