Placing an order at Wayoriva is simple:

1. Browse our store and select the product you would like to purchase.
2. Click "Add to Cart" and proceed to checkout.
3. Enter your shipping and payment information.
4. Review your order details and complete payment.

After completing your order, you will receive an Order Confirmation Email containing your order number and purchase details.

If you experience difficulties during checkout, please contact service@wayoriva.com.

Once your order is successfully submitted, an Order Confirmation Email will be sent to the email address provided during checkout.

The confirmation email typically includes:

• Your order number.
• Purchased product details.
• Shipping information.
• Payment confirmation.

If you do not receive an email, please check your spam or junk folder. If it is still missing, contact Customer Support.

Order changes or cancellations may be requested before 11:00 PM PDT (GMT-7) on the same day the order is placed, provided the order has not entered processing, production, or shipment.

Please contact us as soon as possible if you need to make changes.

Once an order has entered processing or has been shipped, we may be unable to modify or cancel it.

We accept secure payment methods made available during checkout.

Depending on your location and the available checkout options, these may include:

• Major credit and debit cards.
• PayPal.
• Apple Pay.
• Google Pay.
• Other supported regional payment methods.

The available payment options will be displayed during checkout.

Payments are processed through secure third-party payment providers.

We do not store your complete payment card details. Payment providers handle sensitive payment information according to their security procedures and applicable standards.

To redeem a valid discount code:

1. Enter your code in the discount code field during checkout.
2. Click "Apply".
3. Confirm that your discount is reflected in the order total before completing payment.

Discount codes must be valid and meet any applicable promotional conditions.

Orders are typically processed within 5 business days.

After shipment, estimated delivery usually takes 10–20 business days, depending on your destination, carrier services, customs processing, and other logistics factors.

Delivery times are estimates and may vary due to circumstances outside our control.

Yes. We offer shipping to many destinations worldwide, subject to carrier availability and logistics restrictions.

Shipping availability and costs are calculated during checkout based on your destination and order details.

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can use this tracking number to monitor your delivery status through the relevant carrier or tracking platform.

Tracking service: www.17track.net

Tracking information may take some time to update after shipment, particularly while a package is moving between logistics facilities or carriers.

If your tracking information remains unchanged for an extended period, please contact our Customer Support team. We will assist you in checking the shipment status.

We accept eligible return requests within 14 days of receiving your order.

To qualify for a return, products must:

• Be unused and unworn.
• Remain in their original condition.
• Be returned with original packaging.
• Include proof of purchase.

Please contact our Customer Support team before returning any products.

To begin a return, please contact service@wayoriva.com with your order number and reason for return.

Once your request is reviewed and approved, our team will provide the appropriate return address and detailed shipping instructions.

Returns sent without prior authorization may not be accepted.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs of the item and packaging.
• A brief explanation of the problem.

Our team will review the information and assist you with an appropriate solution.

After your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method within 5–15 business days.

Additional processing time may be required by your bank or payment provider.

We make reasonable efforts to ensure that product images, colors, and descriptions accurately represent the items offered in our store.

However, actual colors may vary slightly due to differences in lighting, display settings, screen resolution, and device characteristics.

Please contact our Customer Support team within 48 hours of delivery with your order number, photographs of the damage, and a description of the issue.

We will review your request and provide assistance in accordance with our Return & Refund Policy.

We respect your privacy and take reasonable measures to protect your personal information.

Your information may be used for order processing, payment services, delivery, customer support, website improvements, and other purposes explained in our Privacy Policy.

For additional details, please review our Privacy Policy.

If you have questions about products, orders, payments, shipping, returns, or refunds, you can reach our Customer Support team using the following email address:

service@wayoriva.com

Customer service contact information is also included in your Order Confirmation Email for convenient reference.